Shipping policy
Shipping & Delivery
Free Shipping
We offer free standard shipping on every order, to every destination we serve, with no minimum spend. The cost of delivery is already included in the price you see on the product page, so the amount at checkout is the amount you pay.
Processing Time
Orders are prepared and dispatched within 1 to 3 business days of your payment being confirmed. This applies to every piece we sell, including personalised and engraved ones.
Processing time is separate from delivery time. The estimates below begin when your parcel leaves us, not when you place the order.
Estimated Delivery Time
| Destination | Free standard | Express |
|---|---|---|
| United Kingdom | 7 to 12 business days | 3 to 6 business days — £9.99 |
| Ireland & European Union | 8 to 14 business days | 4 to 7 business days — £12.99 |
| United States & Canada | 8 to 15 business days | 4 to 8 business days — £14.99 |
| Rest of the world | 10 to 20 business days | 6 to 12 business days — £19.99 |
These are estimates based on normal carrier performance, not guarantees. Peak periods, customs inspections, severe weather and carrier disruption can add time beyond our control.
Express Shipping
Express is available at checkout on every order. It buys you priority handling and a faster tracked service. It does not shorten the preparation time, so every order still needs its 1 to 3 business days of preparation before it can be dispatched.
Tracking Your Order
You receive a tracking link by email as soon as the carrier scans your parcel, normally within 1 to 2 business days of dispatch. It is completely normal for a tracking number to show no movement for the first 24 to 48 hours while the parcel works through the first sorting facility.
If you have had no tracking email 5 business days after ordering, check your spam folder, then email us.
Delivery Delays
If your parcel goes past the estimates above, contact us with your order number and we will open an investigation with the carrier. Most delays resolve themselves within a few days. Where a parcel is genuinely stuck, we will tell you and offer a replacement or a refund.
If we become aware that your order cannot be delivered within the timeframe originally stated, we will notify you and set out your options, including cancelling the order and receiving a prompt refund. Nothing in this policy limits any cancellation or refund right that applies under consumer law, including the right of UK consumers to treat a delivery deadline as essential and to cancel if it is missed.
Order Changes and Cancellations
We can change a delivery address or cancel an order only while it is still being prepared, and preparation starts quickly. Email us immediately if something is wrong and we will do what we can. Once a parcel has been dispatched we cannot recall it, but you can still return it — see our returns and exchanges page.
Parcels returned to us because the address was incomplete or incorrect can be sent out again once you cover the new postage.
Customs, Duties and Import Taxes
Orders delivered within the United Kingdom carry no additional charge. The price at checkout is the final price.
Orders delivered outside the United Kingdom may attract import duties, taxes or a customs handling fee charged by the destination country. These are set and collected by your local authorities, not by us, and they are the responsibility of the recipient. We cannot predict their amount. If a parcel is refused at customs and comes back to us, we refund the value of the goods less any carriage we are charged for the return.
Lost, Missing or Stolen Packages
If tracking shows your parcel as delivered but you do not have it, check with anyone else at the address and with immediate neighbours first, as carriers frequently leave parcels next door. If it still does not appear, email us with your order number and we will investigate with the carrier.
If tracking has not updated for 10 business days, treat the parcel as delayed and contact us. Where a parcel is confirmed lost we send a replacement or issue a full refund, whichever you prefer.
Split Shipments
An order with several items may arrive in more than one parcel, at no extra cost to you. Each parcel has its own tracking number, so do not worry if one arrives before the other.
Questions
Email support@verizime.com with your order number. We reply within 24 hours, Monday to Friday.