Contact Us
Talk to a Human
Questions about sizing, engraving, an order in transit, or a return? Write to us and you will get a real answer, not a template.
Verizime
Email: support@verizime.com
Business Address
42 Avenue Montaigne
75008 Paris, Île-de-France
France
Customer Support Hours
Monday – Friday, 9:00 AM – 5:00 PM UK time (GMT/BST)
We are closed on weekends and UK public holidays. Messages sent outside those hours are answered on the next business day. We reply to every enquiry within 24 business hours.
What to include
You will get a faster, more useful answer if your first message already contains:
- For an existing order — your order number and the email you ordered with.
- For a sizing question — your wrist measurement in centimetres and the piece you are looking at. Our size guide explains how to measure in two minutes.
- For a damaged or incorrect item — your order number and a photo of what arrived.
- For a return — your order number and the reason. We send the return instructions and the return destination by reply; please do not post anything back before you have them.
Before you write
These three come up most often, and the answers are already online:
- Which size do I take? See the men's bracelet size guide. If you are still between two sizes, take the larger one.
- Can I return it? You have 30 days from delivery, faulty or not, and your money goes back to your original payment method. Engraved pieces are the one exception, unless they arrive faulty. Full detail on the returns page.
- Where is my order? You receive a tracking link by email as soon as your parcel is scanned by the carrier. If it has been more than 5 business days since you ordered and you have no tracking, email us.
More about who we are and how we work is on our about page.